Zulily: i love your items, but have had some problems w...

A Zulily customer review by GetHuman user ~anonymous from November 28th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Zulily customers when your case took place?
~anonymous: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Zulily, and if so, how?
~anonymous: I used the 877-779-5615 number I found for on the GetHuman Zulily customer phone number page I was on: Zulily Customer Service Phone Number
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Zulily problems)
~anonymous: "Returns" was why I was trying to call.

~anonymous's review of Zulily customer service

GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: i love your items, but have had some problems with about half of my orders. Your service is great, but i would like to have item in "the average" size listed
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Zulily customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Zulily customer service problem that occurred on November 19th, 2017.

Zulily

4.07 of 5 stars | 151 reviews

~anonymous's Zulily Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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