I have been unable to get Earthlink to keep my...
A Earthlink customer review by GetHuman user ~Twrexx from November 21st, 2017
Background on ~Twrexx's case
GetHuman: ~Twrexx - can you tell our other Earthlink customers when your case took place?
~Twrexx: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~Twrexx a list of common Earthlink problems)
~Twrexx: "Change plan" was why I was trying to call.
~Twrexx's review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Twrexx: I have been unable to get Earthlink to keep my account active. They were going to close it without my approval. Took multiple time to get it fixed, but even then I can't be sure. During one call, two agents got into an argument with each other while I was on the line. Unprofessional, horrible service. May have to switch companies soon. I wrote to the CEO to tell him bad the customer service is.
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~Twrexx: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Twrexx: I'd give them a one out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~Twrexx: For that I would say four out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~Twrexx: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Twrexx taken from his Earthlink customer service problem that occurred on November 11th, 2017.