Facebook: An email saying thanks for your input but we ca...
A Facebook customer review by GetHuman user ~Julie Campbell from November 26th, 2017
Background on ~Julie Campbell's case
GetHuman: ~Julie Campbell - can you tell our other Facebook customers when your case took place?
~Julie Campbell: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Julie Campbell a list of common Facebook problems)
~Julie Campbell: "Merge Pages" was why I was trying to contact.
~Julie Campbell's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Julie Campbell: An email saying thanks for your input but we can't respond individually. Go to our help page. Effing useless.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Julie Campbell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Julie Campbell: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Julie Campbell: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Julie Campbell: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Julie Campbell taken from his Facebook customer service problem that occurred on November 23rd, 2017.