Shark Vacuum: No one ever answered the phone, my question, wh...
A Shark Vacuum customer review by GetHuman user ~Diana Moore from November 26th, 2017
Background on ~Diana Moore's case
GetHuman: ~Diana Moore - can you tell our other Shark Vacuum customers when your case took place?
~Diana Moore: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Diana Moore a list of common Shark Vacuum problems)
~Diana Moore: "Technical Support" was why I was trying to call.
~Diana Moore's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Diana Moore: No one ever answered the phone, my question, why isn't the model that was delivered to our home on Feb. **th. which I maybe returning. . .why isn't it showing on the web? The exact model I bought. Also, it looks like I bought into ordering more then I needed. We are senior citizens, we were looking for simple this so far isn't even close. thank you for any help in this matter. Diana Moore
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Diana Moore: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Diana Moore: I'd give them a five out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Diana Moore: For that I would say two out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Diana Moore: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Diana Moore taken from his Shark Vacuum customer service problem that occurred on November 16th, 2017.