VitalChek: They have extremely poor customer service. They...
A VitalChek customer review by GetHuman user ~DJT from November 22nd, 2017
Background on ~DJT's case
GetHuman: ~DJT - can you tell our other VitalChek customers when your case took place?
~DJT: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~DJT a list of common VitalChek problems)
~DJT: "Can't Fax ID" was why I was trying to call.
~DJT's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DJT: They have extremely poor customer service. They ask for documents, then weeks later you get a letter in the mail saying its not valid, or it was not current, it was too dark ect. I have been going back and forth for * months to get a birth certificate from them. They need to be much more detailed in there required forms and id's they just say send an id to us with the name, address, id number, and expiration date visible, then weeks later say oh its expired send us another. I cant till I get my birth c Certificate which is what they are suppose to be getting for me, they took my money fast enough.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~DJT: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DJT: I'd give them a five out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~DJT: For that I would say one out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~DJT: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DJT taken from his VitalChek customer service problem that occurred on November 18th, 2017.