Wall Street Journal: More than two months ago we stopped getting Sat...
A Wall Street Journal customer review by GetHuman user ~Discouraged Reader from November 21st, 2017
Background on ~Discouraged Reader's case
GetHuman: ~Discouraged Reader - can you tell our other Wall Street Journal customers when your case took place?
~Discouraged Reader: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~Discouraged Reader a list of common Wall Street Journal problems)
~Discouraged Reader: "Delivery problem" was why I was trying to call.
~Discouraged Reader's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Discouraged Reader: More than two months ago we stopped getting Saturday delivery at home. The account is current and the weekday deliveries are made. No one overseas can connect us to a US-based supervisor. Multiple calls.
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~Discouraged Reader: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Discouraged Reader: I'd give them a five out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~Discouraged Reader: For that I would say one out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~Discouraged Reader: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Discouraged Reader taken from his Wall Street Journal customer service problem that occurred on November 16th, 2017.