netTALK: After * years, my original Duo failed and I ord...
A netTALK customer review by GetHuman user GetHuman-77685 from November 16th, 2017
Background on GetHuman-77685's case
GetHuman: GetHuman-77685 - can you tell our other netTALK customers when your case took place?
GetHuman-77685: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to netTALK, and if so, how?
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77685 a list of common netTALK problems)
GetHuman-77685: "Update account information" was why I was trying to call.
GetHuman-77685's review of netTALK customer service
GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77685: After * years, my original Duo failed and I ordered a replacement. I was on hold for ** minutes on Monday and decided to order a replacement device that same day. Then I called back to get the new device added and the hold time was ** minutes. I almost switched to Magic Jack.
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
GetHuman-77685: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77685: I'd give them a two out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
GetHuman-77685: For that I would say three out of five.
GetHuman: And finally- any advice for other netTALK customers?
GetHuman-77685: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77685 taken from his netTALK customer service problem that occurred on November 12th, 2017.