3tailer.com: I ordered a Halloween costume and a pair of boo...
A 3tailer.com customer review by GetHuman user ~S. Daley from November 19th, 2017
Background on ~S. Daley's case
GetHuman: ~S. Daley - can you tell our other 3tailer.com customers when your case took place?
~S. Daley: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to 3tailer.com, and if so, how?
GetHuman: And which of these common 3tailer.com customer issues best describes the reason you wanted to talk to them?
(Shows ~S. Daley a list of common 3tailer.com problems)
~S. Daley: "Warranty claim" was why I was trying to call.
~S. Daley's review of 3tailer.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 3tailer.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~S. Daley: I ordered a Halloween costume and a pair of boots from * tailer on ********. The costume was a safety hazard the first time my daughter used it and we had to remove the "bat wings" as the wiring was coming through and hurting anyone in her path. the boots we did not even put on because the quaity was poor (the price was only $**) and my daughter did not like them. I emailed * tailer to return the products. Below is the repsonse from * tailer. *We apologize for your wait. According to the return policy listed on each individual product page, your order is no longer eligible for return or credit. We can offer you a **% discount on a future order in the form of a one time use coupon for your inconvenience. Please let us know once you are ready to place your order so that the coupon code can be generated. Again we apologize for any difficulties you have experienced. If you have any further questions please let us know and we would be happy to help.**Have a nice day!**So I replied - *Th
GetHuman: Let's quantify your experience contacting 3tailer.com. On a scale of 1 to 5, how easy is it go get help on a 3tailer.com problem?
~S. Daley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~S. Daley: I'd give them a five out of five on communication.
GetHuman: And what about 3tailer.com's ability to quickly and effectively address your problem?
~S. Daley: For that I would say five out of five.
GetHuman: And finally- any advice for other 3tailer.com customers?
~S. Daley: Call them early in the day or late. Don't forget any personal or account information you might need for 3tailer.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~S. Daley taken from his 3tailer.com customer service problem that occurred on November 14th, 2017.
3tailer.com
3.50 of 5 stars | 2 reviews
~S. Daley's 3tailer.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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