6pm.com: The customer service representatives do not spe...
A 6pm.com customer review by GetHuman user ~AngelK from November 24th, 2017
Background on ~AngelK's case
GetHuman: ~AngelK - can you tell our other 6pm.com customers when your case took place?
~AngelK: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to 6pm.com, and if so, how?
GetHuman: And which of these common 6pm.com customer issues best describes the reason you wanted to talk to them?
(Shows ~AngelK a list of common 6pm.com problems)
~AngelK: "Warranty claim" was why I was trying to call.
~AngelK's review of 6pm.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 6pm.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngelK: The customer service representatives do not speak English as a first language, so it makes it a little more difficult to understand and communicate. However, my problem was taken care of to my satisfaction. I had ordered a pair of boots, but the wrong size from what I ordered, was sent to me. The receipt in the box listed the size I ordered. I requested a free shipping label, since it was *pm's mistake, and they obliged. The representative already put in my replacement order.
GetHuman: Let's quantify your experience contacting 6pm.com. On a scale of 1 to 5, how easy is it go get help on a 6pm.com problem?
~AngelK: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngelK: I'd give them a two out of five on communication.
GetHuman: And what about 6pm.com's ability to quickly and effectively address your problem?
~AngelK: For that I would say five out of five.
GetHuman: And finally- any advice for other 6pm.com customers?
~AngelK: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for 6pm.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngelK taken from his 6pm.com customer service problem that occurred on November 22nd, 2017.