7-Eleven: Every time we go to this location late night (w...
A 7-Eleven customer review by GetHuman user ~LunariH from November 10th, 2017
Background on ~LunariH's case
GetHuman: ~LunariH - can you tell our other 7-Eleven customers when your case took place?
~LunariH: Yup. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to 7-Eleven, and if so, how?
GetHuman: And which of these common 7-Eleven customer issues best describes the reason you wanted to talk to them?
(Shows ~LunariH a list of common 7-Eleven problems)
~LunariH: "Warranty claim" was why I was trying to call.
~LunariH's review of 7-Eleven customer service
GetHuman: So how would you sum up your experience for GetHuman's 7-Eleven customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LunariH: Every time we go to this location late night (which is rather frequent) it's usually a pretty pleasant experience. Lately this greasy mulleted guy has either been hired or his hours shifted to where it rather unfortunately frequently overlaps my visits. Each visit is plagued with silent grunting and a short temper, one instance even involving him raising his voice to my friend. This most recent visit, however, mostly involved his silence and not only refusal to acknowledge a considerate "how is your night going?" but to respond to it by tossing a candy bar back onto the counter at us. Or rather than toss, quickly dropped at an angle towards us, either way the bar was cracked once open and the gesture was not appreciated. As unpleasant as that whole experience was, it was downright insulting to have him loudly mock my friend and I as we left. That isn't to say that he simply turned away and spoke ill, that is to say that from our vehicle in the parking lot I could understandably hear an
GetHuman: Let's quantify your experience contacting 7-Eleven. On a scale of 1 to 5, how easy is it go get help on a 7-Eleven problem?
~LunariH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LunariH: I'd give them a five out of five on communication.
GetHuman: And what about 7-Eleven's ability to quickly and effectively address your problem?
~LunariH: For that I would say two out of five.
GetHuman: And finally- any advice for other 7-Eleven customers?
~LunariH: Call them early in the day or late. Don't forget any personal or account information you might need for 7-Eleven to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LunariH taken from his 7-Eleven customer service problem that occurred on November 2nd, 2017.