A.O. Smith: They came to install my new ** lts heater but...

A A.O. Smith customer review by GetHuman user GetHuman-137829 from November 14th, 2017

Background on GetHuman-137829's case

GetHuman: GetHuman-137829 - can you tell our other A.O. Smith customers when your case took place?
GetHuman-137829: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to A.O. Smith, and if so, how?
GetHuman-137829: I used the 800-527-1953 number I found for on the GetHuman A.O. Smith customer phone number page I was on: A.O. Smith Customer Service Phone Number
GetHuman: And which of these common A.O. Smith customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137829 a list of common A.O. Smith problems)
GetHuman-137829: "Where to buy" was why I was trying to call.

GetHuman-137829's review of A.O. Smith customer service

GetHuman: So how would you sum up your experience for GetHuman's A.O. Smith customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137829: They came to install my new ** lts heater but there is some water leakage problem which they could not solve for the *nd time.And they never attended to solve that after ** hrs.against my phone call.
GetHuman: Let's quantify your experience contacting A.O. Smith. On a scale of 1 to 5, how easy is it go get help on a A.O. Smith problem?
GetHuman-137829: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137829: I'd give them a five out of five on communication.
GetHuman: And what about A.O. Smith's ability to quickly and effectively address your problem?
GetHuman-137829: For that I would say three out of five.
GetHuman: And finally- any advice for other A.O. Smith customers?
GetHuman-137829: Call them early in the day or late. Don't forget any personal or account information you might need for A.O. Smith to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137829 taken from his A.O. Smith customer service problem that occurred on November 11th, 2017.

A.O. Smith

5.00 of 5 stars | 9 reviews

GetHuman-137829's A.O. Smith Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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