A&W Food Services of Canada Inc.: As a regular customer of A&W for * decades* I a...

A A&W Food Services of Canada Inc. customer review by GetHuman user ~ablemelbourne434 from November 9th, 2017

Background on ~ablemelbourne434's case

GetHuman: ~ablemelbourne434 - can you tell our other A&W Food Services of Canada Inc. customers when your case took place?
~ablemelbourne434: Yes I can. It was afternoon, on November 4th.
GetHuman: Did you reach out to A&W Food Services of Canada Inc., and if so, how?
~ablemelbourne434: I used a help page I found on the GetHuman A&W Food Services of Canada Inc. customer service contact info page: Contact A&W Food Services of Canada Inc. Customer Service
GetHuman: And which of these common A&W Food Services of Canada Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~ablemelbourne434 a list of common A&W Food Services of Canada Inc. problems)
~ablemelbourne434: "Overcharge/Strange charge" was why I was trying to contact.

~ablemelbourne434's review of A&W Food Services of Canada Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's A&W Food Services of Canada Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ablemelbourne434: As a regular customer of A&W for * decades* I am a huge fan of A&W food products,however your location on ***st in Langley Bc has me questioning my loyalty. The reason I gave a * out of * for service & comm is because there wasn't any service or comm,I waited ** min at the speaker with no response so I drove to the window only to have a young male employee look at me and continue his conversation with a fellow employee.My option for fast food at the time was to go to Macdonalds where my order took approx * min.This is not the first time this has happened at this location,upon the *rd time I decided to leave a complaint as this is unacceptable service.I will continue to be a customer of A&W as I am sure you will address this service issue.By the way the *th st location in Saskatoon gets a ** out of ** in every categorie.Thank you.
GetHuman: Let's quantify your experience contacting A&W Food Services of Canada Inc.. On a scale of 1 to 5, how easy is it go get help on a A&W Food Services of Canada Inc. problem?
~ablemelbourne434: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ablemelbourne434: I'd give them a three out of five on communication.
GetHuman: And what about A&W Food Services of Canada Inc.'s ability to quickly and effectively address your problem?
~ablemelbourne434: For that I would say four out of five.
GetHuman: And finally- any advice for other A&W Food Services of Canada Inc. customers?
~ablemelbourne434: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for A&W Food Services of Canada Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ablemelbourne434 taken from his A&W Food Services of Canada Inc. customer service problem that occurred on November 4th, 2017.

A&W Food Services of Canada Inc.

1.00 of 5 stars | 9 reviews

~ablemelbourne434's A&W Food Services of Canada Inc. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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