A&W Food Services of Canada Inc.: In Leduc Alberta after ordering * combos one wi...

A A&W Food Services of Canada Inc. customer review by GetHuman user ~amuggle from November 12th, 2017

Background on ~amuggle's case

GetHuman: ~amuggle - can you tell our other A&W Food Services of Canada Inc. customers when your case took place?
~amuggle: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to A&W Food Services of Canada Inc., and if so, how?
~amuggle: I used a help page I found on the GetHuman A&W Food Services of Canada Inc. customer service contact info page: Contact A&W Food Services of Canada Inc. Customer Service
GetHuman: And which of these common A&W Food Services of Canada Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~amuggle a list of common A&W Food Services of Canada Inc. problems)
~amuggle: "Overcharge/Strange charge" was why I was trying to contact.

~amuggle's review of A&W Food Services of Canada Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's A&W Food Services of Canada Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amuggle: In Leduc Alberta after ordering * combos one with a coke and one with root beer the cashier proceeded to get the drinks and told me what they were as she put them on the counter and I punched in the appropriate buttons on the lid. once seated we found the drinks were reversed so I took mine back up and explained the situation and the fact that I don't like sharing drinks so I would like a new cup I then had her become hostel saying hey you punched the lids telling you witch is witch how is this my fault?! I then repeated what had happened to her and another employee proceeded to get hostel as well telling me once again that there was nothing wrong with the drink and it was not their fault. They eventually gave me a new drink but proceeded to talk about it aloud to each other complaining about me as I walked away. Look all I wanted was a new cup what is so hard about that?
GetHuman: Let's quantify your experience contacting A&W Food Services of Canada Inc.. On a scale of 1 to 5, how easy is it go get help on a A&W Food Services of Canada Inc. problem?
~amuggle: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amuggle: I'd give them a one out of five on communication.
GetHuman: And what about A&W Food Services of Canada Inc.'s ability to quickly and effectively address your problem?
~amuggle: For that I would say four out of five.
GetHuman: And finally- any advice for other A&W Food Services of Canada Inc. customers?
~amuggle: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for A&W Food Services of Canada Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amuggle taken from his A&W Food Services of Canada Inc. customer service problem that occurred on November 10th, 2017.

A&W Food Services of Canada Inc.

1.00 of 5 stars | 9 reviews

~amuggle's A&W Food Services of Canada Inc. Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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