A&W Food Services of Canada Inc.: we were with the family just passing through to...
A A&W Food Services of Canada Inc. customer review by GetHuman user ~marina from November 14th, 2017
Background on ~marina's case
GetHuman: ~marina - can you tell our other A&W Food Services of Canada Inc. customers when your case took place?
~marina: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to A&W Food Services of Canada Inc., and if so, how?
GetHuman: And which of these common A&W Food Services of Canada Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~marina a list of common A&W Food Services of Canada Inc. problems)
~marina: "Complaint" was why I was trying to contact.
~marina's review of A&W Food Services of Canada Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's A&W Food Services of Canada Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marina: we were with the family just passing through town, stopped at the restaurant to eat at *:**pm just to find out the doors were locked even though on the door it said hours of operation till **pm. Only drive through was open. We went to order and was told that it will be about * min , just pull in the parking lot and the order will be brought to the car. After waited almost ** min, went outside, knocked at the drive through window (no answer), knocked at the front door, even though the person at he back preparing the food saw me but was ignored by him, still waited outside in -* degrees weather, until the other person came out with the food. Told him was not happy with the service, and requested money back. God the money but lost my coupons that i gave in. I had * children in the car wating .*Not very good custor service. Would like to get my coupons back.**Thanks**Marina
GetHuman: Let's quantify your experience contacting A&W Food Services of Canada Inc.. On a scale of 1 to 5, how easy is it go get help on a A&W Food Services of Canada Inc. problem?
~marina: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marina: I'd give them a two out of five on communication.
GetHuman: And what about A&W Food Services of Canada Inc.'s ability to quickly and effectively address your problem?
~marina: For that I would say one out of five.
GetHuman: And finally- any advice for other A&W Food Services of Canada Inc. customers?
~marina: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for A&W Food Services of Canada Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marina taken from his A&W Food Services of Canada Inc. customer service problem that occurred on November 9th, 2017.