ABCMouse: Called two different *** numbers several times...
A ABCMouse customer review by GetHuman user ~Not happy with ABC Mouse from November 23rd, 2017
Background on ~Not happy with ABC Mouse's case
GetHuman: ~Not happy with ABC Mouse - can you tell our other ABCMouse customers when your case took place?
~Not happy with ABC Mouse: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Not happy with ABC Mouse a list of common ABCMouse problems)
~Not happy with ABC Mouse: "Account Access" was why I was trying to call.
~Not happy with ABC Mouse's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not happy with ABC Mouse: Called two different *** numbers several times and was sent in circles by an automated system that seems designed to keep you away from a real person. Treated very rudely and eventually given a partial refund. Don't use this product.
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Not happy with ABC Mouse: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not happy with ABC Mouse: I'd give them a three out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Not happy with ABC Mouse: For that I would say four out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Not happy with ABC Mouse: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not happy with ABC Mouse taken from his ABCMouse customer service problem that occurred on November 22nd, 2017.