ABCMouse: I did not get to speak to a live customer servi...
A ABCMouse customer review by GetHuman user ~Colleen belgrave from November 23rd, 2017
Background on ~Colleen belgrave's case
GetHuman: ~Colleen belgrave - can you tell our other ABCMouse customers when your case took place?
~Colleen belgrave: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Colleen belgrave a list of common ABCMouse problems)
~Colleen belgrave: "Update Account Info" was why I was trying to call.
~Colleen belgrave's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Colleen belgrave: I did not get to speak to a live customer service rep. I cancelled my subscription last month but I still see that money was taking out of my account this month. I do not need this service anymore. I would really like for it to be cancelled
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Colleen belgrave: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Colleen belgrave: I'd give them a four out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Colleen belgrave: For that I would say three out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Colleen belgrave: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Colleen belgrave taken from his ABCMouse customer service problem that occurred on November 20th, 2017.