ABCMouse: I didn't have any problems contacting this numb...
A ABCMouse customer review by GetHuman user ~Grateful Grandee from November 22nd, 2017
Background on ~Grateful Grandee's case
GetHuman: ~Grateful Grandee - can you tell our other ABCMouse customers when your case took place?
~Grateful Grandee: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Grateful Grandee a list of common ABCMouse problems)
~Grateful Grandee: "Refund a Charge" was why I was trying to call.
~Grateful Grandee's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grateful Grandee: I didn't have any problems contacting this number. However, make sure that you listed to all of the prompts before you make a selection. Once I was connected to a customer service rep everything else went fine.
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Grateful Grandee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grateful Grandee: I'd give them a five out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Grateful Grandee: For that I would say two out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Grateful Grandee: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grateful Grandee taken from his ABCMouse customer service problem that occurred on November 15th, 2017.