ABCMouse: I had gotten a charge for renewal without notif...
A ABCMouse customer review by GetHuman user ~Anonymous from November 27th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other ABCMouse customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common ABCMouse problems)
~Anonymous: "Cancel Account" was why I was trying to call.
~Anonymous's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I had gotten a charge for renewal without notification by phone or email. This was upsetting due to the fact that I canceled my subscription some time ago. I was so happy to see that there was a number online to contact customer service. I was nervous after reading the comments, but called to request a refund anyway. The customer service representative was patient and understanding and processed the refund without argument. My son is too old for curriculum offered but all in all a peasant experience.
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his ABCMouse customer service problem that occurred on November 21st, 2017.