ABCMouse: I was immediately connected to a rep, and she w...
A ABCMouse customer review by GetHuman user ~bettersupportplease from November 25th, 2017
Background on ~bettersupportplease's case
GetHuman: ~bettersupportplease - can you tell our other ABCMouse customers when your case took place?
~bettersupportplease: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~bettersupportplease a list of common ABCMouse problems)
~bettersupportplease: "Cancel Account" was why I was trying to call.
~bettersupportplease's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bettersupportplease: I was immediately connected to a rep, and she was able to cancel without any pushback. She did not even consider my request for a refund since the online cancellation is a scam and didn't work. She said I would have needed to call them before they just charged me for this month. They would not even pro-rate the charge.
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~bettersupportplease: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bettersupportplease: I'd give them a two out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~bettersupportplease: For that I would say five out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~bettersupportplease: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bettersupportplease taken from his ABCMouse customer service problem that occurred on November 23rd, 2017.