ABCMouse: They renewed my account after a year with no pr...
A ABCMouse customer review by GetHuman user ~Mad Mom from November 26th, 2017
Background on ~Mad Mom's case
GetHuman: ~Mad Mom - can you tell our other ABCMouse customers when your case took place?
~Mad Mom: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad Mom a list of common ABCMouse problems)
~Mad Mom: "Account Access" was why I was trying to call.
~Mad Mom's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad Mom: They renewed my account after a year with no prior warning and they would not credit in full even though I called the same day they charged me! After a year of the account a reminder email should be sent out not something posted on the website that kids use not the adults...
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Mad Mom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad Mom: I'd give them a two out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Mad Mom: For that I would say one out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Mad Mom: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad Mom taken from his ABCMouse customer service problem that occurred on November 24th, 2017.