I purchased tickets through AC Ticket Guys only...
A AC Ticket Guys customer review by GetHuman user ~B Clement from November 25th, 2017
Background on ~B Clement's case
GetHuman: ~B Clement - can you tell our other AC Ticket Guys customers when your case took place?
~B Clement: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AC Ticket Guys, and if so, how?
GetHuman: And which of these common AC Ticket Guys customer issues best describes the reason you wanted to talk to them?
(Shows ~B Clement a list of common AC Ticket Guys problems)
~B Clement: "None of those really matches why I wanted to call AC Ticket Guys that day." was why I was trying to call.
~B Clement's review of AC Ticket Guys customer service
GetHuman: So how would you sum up your experience for GetHuman's AC Ticket Guys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B Clement: I purchased tickets through AC Ticket Guys only to find out after purchase that they have marked up the tickets **%. They listed the tickets as $*** * $** service charge leading the customer to believe the ticket price is $*** when in fact the ticket price was $**.**. Had they clearly communicated a **% markup, I would have never purchased the tickets through them. I emailed them within an hour to cancel the order but my request was denied. I would never use them again based on their deceptive marketing technique.
GetHuman: Let's quantify your experience contacting AC Ticket Guys. On a scale of 1 to 5, how easy is it go get help on a AC Ticket Guys problem?
~B Clement: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B Clement: I'd give them a one out of five on communication.
GetHuman: And what about AC Ticket Guys's ability to quickly and effectively address your problem?
~B Clement: For that I would say four out of five.
GetHuman: And finally- any advice for other AC Ticket Guys customers?
~B Clement: Call them early in the day or late. Don't forget any personal or account information you might need for AC Ticket Guys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B Clement taken from his AC Ticket Guys customer service problem that occurred on November 21st, 2017.
AC Ticket Guys
1.00 of 5 stars | 3 reviews
~B Clement's AC Ticket Guys Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AC Ticket Guys, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AC Ticket Guys in any way.