ACI Payments: I tried to use a debit card. They charge a flat...
A ACI Payments customer review by GetHuman user ~taxpoor from November 21st, 2017
Background on ~taxpoor's case
GetHuman: ~taxpoor - can you tell our other ACI Payments customers when your case took place?
~taxpoor: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to ACI Payments, and if so, how?
GetHuman: And which of these common ACI Payments customer issues best describes the reason you wanted to talk to them?
(Shows ~taxpoor a list of common ACI Payments problems)
~taxpoor: "None of those really matches why I wanted to call ACI Payments that day." was why I was trying to call.
~taxpoor's review of ACI Payments customer service
GetHuman: So how would you sum up your experience for GetHuman's ACI Payments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~taxpoor: I tried to use a debit card. They charge a flat fee for that as opposed to credit. They told me my bank denied the charge and then my debit card was frozen. Called bank, they never denied my card, said it is a scam to get you to use credit card and charge higher fees. This is a rip-off.
GetHuman: Let's quantify your experience contacting ACI Payments. On a scale of 1 to 5, how easy is it go get help on a ACI Payments problem?
~taxpoor: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~taxpoor: I'd give them a two out of five on communication.
GetHuman: And what about ACI Payments's ability to quickly and effectively address your problem?
~taxpoor: For that I would say three out of five.
GetHuman: And finally- any advice for other ACI Payments customers?
~taxpoor: Call them early in the day or late. Don't forget any personal or account information you might need for ACI Payments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~taxpoor taken from his ACI Payments customer service problem that occurred on November 18th, 2017.
ACI Payments
1.00 of 5 stars | 3 reviews
~taxpoor's ACI Payments Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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