ALDO: Horrible customer service number, annoying musi...

A ALDO customer review by GetHuman user GetHuman-167612 from November 14th, 2017

Background on GetHuman-167612's case

GetHuman: GetHuman-167612 - can you tell our other ALDO customers when your case took place?
GetHuman-167612: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to ALDO, and if so, how?
GetHuman-167612: I used the 888-818-2536 number I found for on the GetHuman ALDO customer phone number page I was on: ALDO Customer Service Phone Number
GetHuman: And which of these common ALDO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-167612 a list of common ALDO problems)
GetHuman-167612: "Warranty claim" was why I was trying to call.

GetHuman-167612's review of ALDO customer service

GetHuman: So how would you sum up your experience for GetHuman's ALDO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-167612: Horrible customer service number, annoying music while you wait! May be intentional. Decided to email, was told *-* days before response on email, just plain ridiculous!
GetHuman: Let's quantify your experience contacting ALDO. On a scale of 1 to 5, how easy is it go get help on a ALDO problem?
GetHuman-167612: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-167612: I'd give them a one out of five on communication.
GetHuman: And what about ALDO's ability to quickly and effectively address your problem?
GetHuman-167612: For that I would say four out of five.
GetHuman: And finally- any advice for other ALDO customers?
GetHuman-167612: Call them early in the day or late. Don't forget any personal or account information you might need for ALDO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-167612 taken from his ALDO customer service problem that occurred on November 11th, 2017.

ALDO

1.00 of 5 stars | 15 reviews

GetHuman-167612's ALDO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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