AOL: A total waste of time. Was transferred several...
A AOL customer review by GetHuman user ~Not wasting anymore time on th from November 21st, 2017
Background on ~Not wasting anymore time on th's case
GetHuman: ~Not wasting anymore time on th - can you tell our other AOL customers when your case took place?
~Not wasting anymore time on th: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to AOL, and if so, how?
~Not wasting anymore time on th: I used the 800-827-6364 number I found for on the GetHuman AOL customer phone number page I was on: AOL Customer Service Phone Number GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Not wasting anymore time on th a list of common AOL problems)
~Not wasting anymore time on th: "Service problem" was why I was trying to call.
~Not wasting anymore time on th's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not wasting anymore time on th: A total waste of time. Was transferred several times, each time I had to repeat the problem several times because they didn't comprehend what I was saying. Either the person didn't listen or they didn't understand. They were going to transfer me again, and I told them to forget it.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Not wasting anymore time on th: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not wasting anymore time on th: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Not wasting anymore time on th: For that I would say four out of five.
GetHuman: And finally- any advice for other AOL customers?
~Not wasting anymore time on th: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not wasting anymore time on th taken from his AOL customer service problem that occurred on November 18th, 2017.