Apparently there was an update that AOL was doi...
A AOL customer review by GetHuman user ~fbs&s from November 26th, 2017
Background on ~fbs&s's case
GetHuman: ~fbs&s - can you tell our other AOL customers when your case took place?
~fbs&s: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~fbs&s a list of common AOL problems)
~fbs&s: "Overcharge/Strange charge" was why I was trying to call.
~fbs&s's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fbs&s: Apparently there was an update that AOL was doing. They did not advise customers in advance or at all and it put the email down for hours.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~fbs&s: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fbs&s: I'd give them a four out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~fbs&s: For that I would say five out of five.
GetHuman: And finally- any advice for other AOL customers?
~fbs&s: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fbs&s taken from his AOL customer service problem that occurred on November 24th, 2017.