I spoke with an aol representative by the name...
A AOL customer review by GetHuman user ~143u from November 16th, 2017
Background on ~143u's case
GetHuman: ~143u - can you tell our other AOL customers when your case took place?
~143u: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~143u a list of common AOL problems)
~143u: "Cancel service" was why I was trying to call.
~143u's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~143u: I spoke with an aol representative by the name of rhea who did not assist me and kept putting me on hold for long periods of time. She stated she could not help me and that the reason she continued to have delayed responses to my questions and concerns. At that point I became frustrated and asked to speak to a supervisor who also did not assist me. I asked her to refer me to someone who could assist me and I also requested an office location so I could speak with someone directly. She failed to assist me and would not give me any information. The rep as well as the supervisor were not useful or knowledgeable as well as lacked the patience necessary to effectively deal with people. The supervisor was so upset because I refused to hang up until I was assist that she left the phone and after ten mins hung up. Prior to her hanging up I called the same customer service help line with another phone and spoke to a different representative by the name of Sahehi, he was very knowledgeable patie
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~143u: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~143u: I'd give them a two out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~143u: For that I would say one out of five.
GetHuman: And finally- any advice for other AOL customers?
~143u: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~143u taken from his AOL customer service problem that occurred on November 8th, 2017.