My AOL was hacked, I changed the password, it w...
A AOL customer review by GetHuman user ~Karenbrrl@aol.com from November 21st, 2017
Background on ~Karenbrrl@aol.com's case
GetHuman: ~Karenbrrl@aol.com - can you tell our other AOL customers when your case took place?
~Karenbrrl@aol.com: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Karenbrrl@aol.com a list of common AOL problems)
~Karenbrrl@aol.com: "Recover Account" was why I was trying to call.
~Karenbrrl@aol.com's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karenbrrl@aol.com: My AOL was hacked, I changed the password, it was hacked again this morning and now I'm locked out because the password must have been changed and all existing contact information so I've lost the account I've had since **** and all my contacts are continuously getting spammed! Customer Service somehow keeps disconnecting!
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Karenbrrl@aol.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karenbrrl@aol.com: I'd give them a four out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Karenbrrl@aol.com: For that I would say five out of five.
GetHuman: And finally- any advice for other AOL customers?
~Karenbrrl@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karenbrrl@aol.com taken from his AOL customer service problem that occurred on November 12th, 2017.