AOL: i want to at least talk with someone who speaks...
A AOL customer review by GetHuman user ~uncle mike 116@aol.com from November 19th, 2017
Background on ~uncle mike 116@aol.com's case
GetHuman: ~uncle mike 116@aol.com - can you tell our other AOL customers when your case took place?
~uncle mike 116@aol.com: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~uncle mike 116@aol.com a list of common AOL problems)
~uncle mike 116@aol.com: "Recover Account" was why I was trying to call.
~uncle mike 116@aol.com's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~uncle mike 116@aol.com: i want to at least talk with someone who speaks english ????? i want my pasword to work again !!!!! i want it back now !!!!
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~uncle mike 116@aol.com: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~uncle mike 116@aol.com: I'd give them a two out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~uncle mike 116@aol.com: For that I would say three out of five.
GetHuman: And finally- any advice for other AOL customers?
~uncle mike 116@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~uncle mike 116@aol.com taken from his AOL customer service problem that occurred on November 13th, 2017.