AOL: the new games.com format is awful, can't chat a...
A AOL customer review by GetHuman user GetHuman-rusty from December 3rd, 2017
Background on GetHuman-rusty's case
GetHuman: GetHuman-rusty - can you tell our other AOL customers when your case took place?
GetHuman-rusty: Yup. It was evening, on December 1st.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rusty a list of common AOL problems)
GetHuman-rusty: "Reset Password" was why I was trying to call.
GetHuman-rusty's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rusty: the new games.com format is awful, can't chat and play---fix it
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-rusty: I play on games.com *-* times a week, I have over **** hours on here..your new format is awful.how can i play and chat at the same time
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-rusty: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rusty: I'd give them a three out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-rusty: For that I would say one out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-rusty: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rusty taken from his AOL customer service problem that occurred on December 1st, 2017.