AT&T Go Phone: I found the link for tech support -* GoPhone. T...
A AT&T Go Phone customer review by GetHuman user ~shan from November 9th, 2017
Background on ~shan's case
GetHuman: ~shan - can you tell our other AT&T Go Phone customers when your case took place?
~shan: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~shan a list of common AT&T Go Phone problems)
~shan: "Account issues" was why I was trying to call.
~shan's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shan: I found the link for tech support -* GoPhone. Then the rep asked for my last name which is never needed. Then she said it was the porting department and wouldn't be able to help me. HORRIBLE HELP SERVICE
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~shan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shan: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~shan: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~shan: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shan taken from his AT&T Go Phone customer service problem that occurred on October 30th, 2017.