AT&T Go Phone: Rosa was horrible. She did not listen to what I...
A AT&T Go Phone customer review by GetHuman user GetHuman-272098 from November 19th, 2017
Background on GetHuman-272098's case
GetHuman: GetHuman-272098 - can you tell our other AT&T Go Phone customers when your case took place?
GetHuman-272098: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-272098 a list of common AT&T Go Phone problems)
GetHuman-272098: "Billing issue" was why I was trying to call.
GetHuman-272098's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-272098: Rosa was horrible. She did not listen to what I said when I explained the problem. Over an hour and she has not called back, problem not fixed and language on the tree is in spanish. Very displeased. Nothing but problems with Go Phone.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
GetHuman-272098: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-272098: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
GetHuman-272098: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
GetHuman-272098: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-272098 taken from his AT&T Go Phone customer service problem that occurred on November 16th, 2017.