AT&T Go Phone: i couldn't refill my go phone account for over...
A AT&T Go Phone customer review by GetHuman user ~REAPERSOLDIER from November 17th, 2017
Background on ~REAPERSOLDIER's case
GetHuman: ~REAPERSOLDIER - can you tell our other AT&T Go Phone customers when your case took place?
~REAPERSOLDIER: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~REAPERSOLDIER a list of common AT&T Go Phone problems)
~REAPERSOLDIER: "Complaint" was why I was trying to call.
~REAPERSOLDIER's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~REAPERSOLDIER: i couldn't refill my go phone account for over * hours becuase it kept saying "the recharge service is not currenty available". this is absolutely ridiculous. i need my phone and i signed up because it was supposed to be so easy. this i my first time refilling my phone and i've been without it for * days. i've spent over an hour and half total waiting for cutomer service and trying to refill my phone and i'm still without service. i entered my debit card and did everything i was supposed to and at the end it just sai "sorry, we couldn't complete your transaction and hung up on me. i have the money and i need my phone turned on, this is the most frustrating thing ever
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~REAPERSOLDIER: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~REAPERSOLDIER: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~REAPERSOLDIER: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~REAPERSOLDIER: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~REAPERSOLDIER taken from his AT&T Go Phone customer service problem that occurred on November 16th, 2017.