AT&T Tech Support: ********* Called tech support *th time to corr...
A AT&T Tech Support customer review by GetHuman user ~Judy Cheney from November 13th, 2017
Background on ~Judy Cheney's case
GetHuman: ~Judy Cheney - can you tell our other AT&T Tech Support customers when your case took place?
~Judy Cheney: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to AT&T Tech Support, and if so, how?
GetHuman: And which of these common AT&T Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Judy Cheney a list of common AT&T Tech Support problems)
~Judy Cheney: "Account Access" was why I was trying to call.
~Judy Cheney's review of AT&T Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Judy Cheney: ********* Called tech support *th time to correct problem. Spoke with gentleman named Greg for approximately **min. The first statement he made was we will fix problem this name. I laughed and said yea that is what they all said. Greg went over and beyond what would be expected of him, for this I say thank you. After * phone calls problem fixed. I feel that the fact that he spoke ENGLISH clearly helped me a great deal. Greg should be shown appreciation from the company for the job he did. Again I don't know how AT&T praises their employees, but you could certainly use more like him. Ms. Judy Cheney (long time customer)
GetHuman: Let's quantify your experience contacting AT&T Tech Support. On a scale of 1 to 5, how easy is it go get help on a AT&T Tech Support problem?
~Judy Cheney: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Judy Cheney: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Tech Support's ability to quickly and effectively address your problem?
~Judy Cheney: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Tech Support customers?
~Judy Cheney: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Judy Cheney taken from his AT&T Tech Support customer service problem that occurred on November 12th, 2017.