AT&T Tech Support: Yesterday I woke up to horrible static on my ph...
A AT&T Tech Support customer review by GetHuman user GetHuman-327608 from November 8th, 2017
Background on GetHuman-327608's case
GetHuman: GetHuman-327608 - can you tell our other AT&T Tech Support customers when your case took place?
GetHuman-327608: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to AT&T Tech Support, and if so, how?
GetHuman: And which of these common AT&T Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-327608 a list of common AT&T Tech Support problems)
GetHuman-327608: "Appointment Setup" was why I was trying to call.
GetHuman-327608's review of AT&T Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-327608: Yesterday I woke up to horrible static on my phone line. Using my cell phone, I held for ** minutes, then went online to file a repair order. Got a message back that repair would be made by the end of day, IN ONE WEEK! Meanwhile, no landline phone. Trying again to call got me to auto response, same msg, will repair within one week! I HATE AT&T
GetHuman: Let's quantify your experience contacting AT&T Tech Support. On a scale of 1 to 5, how easy is it go get help on a AT&T Tech Support problem?
GetHuman-327608: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-327608: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Tech Support's ability to quickly and effectively address your problem?
GetHuman-327608: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Tech Support customers?
GetHuman-327608: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-327608 taken from his AT&T Tech Support customer service problem that occurred on November 7th, 2017.