AT&T Tech Support: why did I buy into thecrap this company sells...
A AT&T Tech Support customer review by GetHuman user ~JMW from November 24th, 2017
Background on ~JMW's case
GetHuman: ~JMW - can you tell our other AT&T Tech Support customers when your case took place?
~JMW: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to AT&T Tech Support, and if so, how?
GetHuman: And which of these common AT&T Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~JMW a list of common AT&T Tech Support problems)
~JMW: "Account Access" was why I was trying to call.
~JMW's review of AT&T Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JMW: why did I buy into thecrap this company sells!?*I paid my bill on time on time and was double charge once, now after * tech calls and MAJOR FRUSTRATION they locked my phone & can NOT UNLOCK it even with a MASTER RESET****** WTF!!!?? I AM A SINGLE MOTHER WITH * CHILDREN IN SCHOOL! * ANYONE WITH ME, I WANT TO GO TO NBC TODAY SHOW!
GetHuman: Let's quantify your experience contacting AT&T Tech Support. On a scale of 1 to 5, how easy is it go get help on a AT&T Tech Support problem?
~JMW: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JMW: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Tech Support's ability to quickly and effectively address your problem?
~JMW: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Tech Support customers?
~JMW: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JMW taken from his AT&T Tech Support customer service problem that occurred on November 19th, 2017.