AT&T U-Verse: I was in a ***% online MBA program with UVerse...
A AT&T U-Verse customer review by GetHuman user ~Jonathan Lahmani from November 25th, 2017
Background on ~Jonathan Lahmani's case
GetHuman: ~Jonathan Lahmani - can you tell our other AT&T U-Verse customers when your case took place?
~Jonathan Lahmani: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Jonathan Lahmani a list of common AT&T U-Verse problems)
~Jonathan Lahmani: "Service Outage" was why I was trying to call.
~Jonathan Lahmani's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jonathan Lahmani: I was in a ***% online MBA program with UVerse when my connection went down. My regular schedule was ***am to *** pm, and after loosing connection to the internet, my time to deal with the issue was after ***pm. Apparently AT&T UVerse has NO customer service after ***pm. They have an automated system that takes you in circles, with NO options to speak to a live representative for assistance. The next * days with multiple attempts I was still not able to make communication with anyone at AT&T UVerse, and I was a missing student in my online program. AT&T forced me to get another provider after * week of service, or I would fail my classes. AT&T finally contacted me after almost * year and told me I owe them $***. They said I did not try hard enough to reach someone, and that I should have written a letter to contact them. They said they have service after *, basically telling me im lying. AT&T refuses to listen to my situation as they believe I could have just written a letter and n
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Jonathan Lahmani: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jonathan Lahmani: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Jonathan Lahmani: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Jonathan Lahmani: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jonathan Lahmani taken from his AT&T U-Verse customer service problem that occurred on November 21st, 2017.