AT&T U-Verse: If I could rate with a negative star, I would...

A AT&T U-Verse customer review by GetHuman user GetHuman-kkros12 from November 29th, 2017

Background on GetHuman-kkros12's case

GetHuman: GetHuman-kkros12 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-kkros12: Sure. It was morning, on November 28th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-kkros12: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-kkros12 a list of common AT&T U-Verse problems
GetHuman-kkros12: "Cancel service" was why I was trying to call.

GetHuman-kkros12's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kkros12: If I could rate with a negative star, I would. Never complained about a company til now. I had an internet issue, was advised I should upgrade to U-Verse. Worst decision ever!!! They rolled in my landline and switched to VOIP without my knowledge*consent. Then when switching back, they did not connect my alarm and disconnected my VM. I've spent * hours and * different contacts today trying to get resolved without any resolution. And now my phone is suddenly off (due to conflict of line in use) and no one seems to know how*why that happened and cannot fix for *-* days. DO NOT USE UVERSE!!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-kkros12: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kkros12: I'd give them a five out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-kkros12: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-kkros12: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kkros12 taken from his AT&T U-Verse customer service problem that occurred on November 28th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews
AT&T U-Verse ReviewsAT&T U-Verse's Phone NumberAll AT&T U-Verse contact infoGeneral AT&T U-Verse customer service info
GetHuman-kkros12's AT&T U-Verse Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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