AT&T U-Verse: LIES. What a horrible hour. No Internet. Tec...

A AT&T U-Verse customer review by GetHuman user ~ihateattuverse from November 26th, 2017

Background on ~ihateattuverse's case

GetHuman: ~ihateattuverse - can you tell our other AT&T U-Verse customers when your case took place?
~ihateattuverse: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~ihateattuverse: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~ihateattuverse a list of common AT&T U-Verse problems)
~ihateattuverse: "Refund" was why I was trying to call.

~ihateattuverse's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ihateattuverse: LIES. What a horrible hour. No Internet. Tech scheduled for SAT from *am to *pm. ATT line down. Tech gave me *** day credit, says that's policy, no more. Cust Svc POLICY is credit for each day of no service, BUT, I HAVE TO CALL THEM WHEN MY INTERNET IS WORKING AGAIN, BECAUSE THE TECH WHO COMES HERE TO FIX THEIR DOWNED LINE WON'T KNOW IF MMY INTERNET IS WORKING OR NOT. So. I have the pleasure of calling them again. ****! Worst service ever.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~ihateattuverse: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ihateattuverse: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~ihateattuverse: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~ihateattuverse: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ihateattuverse taken from his AT&T U-Verse customer service problem that occurred on November 22nd, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

~ihateattuverse's AT&T U-Verse Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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