AT&T U-Verse: The customer service person literally told me...
A AT&T U-Verse customer review by GetHuman user ~ralph from November 24th, 2017
Background on ~ralph's case
GetHuman: ~ralph - can you tell our other AT&T U-Verse customers when your case took place?
~ralph: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~ralph a list of common AT&T U-Verse problems)
~ralph: "Service Outage" was why I was trying to call.
~ralph's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ralph: The customer service person literally told me, "No, I will not help you." They don't listen. They don't care. I cannot believe their help line people are so poorly trained and after waiting almost ** minutes, got nowhere. I will buy a new phone and go to another network, that's how much they ****!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~ralph: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ralph: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~ralph: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~ralph: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ralph taken from his AT&T U-Verse customer service problem that occurred on November 19th, 2017.