AT&T U-Verse: Tried to resolve a billing problem, called firs...
A AT&T U-Verse customer review by GetHuman user ~Jim from November 26th, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other AT&T U-Verse customers when your case took place?
~Jim: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common AT&T U-Verse problems)
~Jim: "Account access" was why I was trying to call.
~Jim's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: Tried to resolve a billing problem, called first got a man in India, was to check on problem, never came back after ** minutes. Called second time got woman who sent thru all the same stuff, ** minutes, no help had to have Billing Sept make adjustments. too late to talk to billing. Total ****
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Jim: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a four out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Jim: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.