AT&T Wireless: Great service! The girl who solved my problem w...
A AT&T Wireless customer review by GetHuman user ~Gao from November 6th, 2017
Background on ~Gao's case
GetHuman: ~Gao - can you tell our other AT&T Wireless customers when your case took place?
~Gao: Sure. It was afternoon, on October 27th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Gao a list of common AT&T Wireless problems)
~Gao: "Service problem" was why I was trying to call.
~Gao's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gao: Great service! The girl who solved my problem was so patient and nice! I feel so sorry that my attitude was very bad when I was asked to provide details about the problems with my at&t cellphone. I donot know her full name, but just know I can call her Macy. I donot have chance to appologize for impatience. But I will pray for you. Our God will bless you! Thank our Lord and thank you Macy!
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Gao: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gao: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Gao: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Gao: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gao taken from his AT&T Wireless customer service problem that occurred on October 27th, 2017.