AT&T Wireless: "How to This too shall pass"
A AT&T Wireless customer review by GetHuman user GetHuman-mtaggar from November 29th, 2017
Background on GetHuman-mtaggar's case
GetHuman: GetHuman-mtaggar - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-mtaggar: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mtaggar a list of common AT&T Wireless problems)
GetHuman-mtaggar: "Service problem" was why I was trying to call.
GetHuman-mtaggar's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mtaggar: "How to This too shall pass"
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-mtaggar: I am trying to log on and see my bill! When I call I am told at least ** minutes. I hang up and try to log on. I finally get a password that works and when I log on I find out I can only look at my profile. So I wait....... I am trying to find out why my bill is so high??? Now when I'm calling , I find out they are shut till morning. I can't log on, I can't talk to anyone.Thinking maybe I should stop paperless???
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-mtaggar: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mtaggar: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-mtaggar: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-mtaggar: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mtaggar taken from his AT&T Wireless customer service problem that occurred on November 23rd, 2017.