AT&T Wireless: "I can't troubleshoot your device while you are...
A AT&T Wireless customer review by GetHuman user ~John from November 22nd, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other AT&T Wireless customers when your case took place?
~John: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common AT&T Wireless problems)
~John: "Service or technical issue" was why I was trying to call.
~John's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: "I can't troubleshoot your device while you are talking to us." Seems you need two phones to get service now. This is a new ATT trick to make service miserable.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~John: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~John: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~John: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his AT&T Wireless customer service problem that occurred on November 18th, 2017.