AT&T Wireless: Kathryn Wright from Texas who wants to see Rome...
A AT&T Wireless customer review by GetHuman user GetHuman-290211 from November 26th, 2017
Background on GetHuman-290211's case
GetHuman: GetHuman-290211 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-290211: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290211 a list of common AT&T Wireless problems)
GetHuman-290211: "Complaint" was why I was trying to call.
GetHuman-290211's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290211: Kathryn Wright from Texas who wants to see Rome :), was very helpful. I felt a big sigh of relief after that phone call. I hope she works with AT&T for a long time. Call centers should be stationed here in the US only because of people like her.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-290211: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290211: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-290211: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-290211: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290211 taken from his AT&T Wireless customer service problem that occurred on November 16th, 2017.