AT&T Wireless: My account had expired with no prior notice. I...
A AT&T Wireless customer review by GetHuman user GetHuman-214874 from November 18th, 2017
Background on GetHuman-214874's case
GetHuman: GetHuman-214874 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-214874: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-214874 a list of common AT&T Wireless problems)
GetHuman-214874: "Overcharges on my account" was why I was trying to call.
GetHuman-214874's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-214874: My account had expired with no prior notice. I have been with this company for over ** years . An e-mail notification has always been helpful, but I did not get one this month and lost all my minutes. As a senior and being disabled this phone and its minutes are very important to me. Please let me know when my bill is due and I will pay promptly.*Christi Ayers *****@***.com
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-214874: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-214874: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-214874: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-214874: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-214874 taken from his AT&T Wireless customer service problem that occurred on November 10th, 2017.