AT&T Wireless: Please know that if you are trying to unlock a...
A AT&T Wireless customer review by GetHuman user ~NancyR from November 20th, 2017
Background on ~NancyR's case
GetHuman: ~NancyR - can you tell our other AT&T Wireless customers when your case took place?
~NancyR: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~NancyR a list of common AT&T Wireless problems)
~NancyR: "Technical support" was why I was trying to call.
~NancyR's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NancyR: Please know that if you are trying to unlock a phone after paying for service*phone for * years, ATT will not do this for you unless you call several times and wait for up for * days. Then they tell you to go online. I am a reasonable person, but this kind of "customer service" to outgoing customers is heinous.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~NancyR: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NancyR: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~NancyR: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~NancyR: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NancyR taken from his AT&T Wireless customer service problem that occurred on November 14th, 2017.