AT&T Wireless: after we got all through adding an old cell pho...

A AT&T Wireless customer review by GetHuman user ~briente from November 10th, 2017

Background on ~briente's case

GetHuman: ~briente - can you tell our other AT&T Wireless customers when your case took place?
~briente: Yes I can. It was middle of the night, on October 31st.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~briente: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~briente a list of common AT&T Wireless problems)
~briente: "Account access" was why I was trying to call.

~briente's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~briente: after we got all through adding an old cell phone i had for my mom's use to my existing account *customer since *****, i was informed they were going to do a credit check on me. i told them i'm not asking for any credit. they wouldn't move forward with the order. ppl need to learn to use credit checks in the right way for the right reason. mad.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~briente: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~briente: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~briente: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~briente: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~briente taken from his AT&T Wireless customer service problem that occurred on October 31st, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews

~briente's AT&T Wireless Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T Wireless in any way.

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