AT&T Wireless: iPhone *g could not take or send calls...

A AT&T Wireless customer review by GetHuman user ~J and K Way from November 20th, 2017

Background on ~J and K Way's case

GetHuman: ~J and K Way - can you tell our other AT&T Wireless customers when your case took place?
~J and K Way: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~J and K Way: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
Shows ~J and K Way a list of common AT&T Wireless problems
~J and K Way: "Complaint" was why I was trying to call.

~J and K Way's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J and K Way: iPhone *g could not take or send calls********** we called *-***-***-**** -AT&T iPhone Tech Support - Phone * Live Support*Web Page Information Below*Spoke w*Deloris - Phone Tech Support: also spoke w*her superviser, Courtney, to let her know Delores was - extremely knowledgeable, helpful, patient, professional, step-by-step information, walked us thru every step. Determined it was a bad SIM card. Sent message to our local AT&T for new SIM card on Monday, no charge. She is A** Customer Satisfaction Professional!*Helpful information Deloris pprovided for future as this is our main phone*(no longer have a lan line)********* Recharge phone when bars at top of screen are at **% or below.*********Charge every night*********Keep charger in the car for available charging.*********Charge at places like McDonalds or other places where available.*********Back up all information on phone (or what you feel you need) to iTunes or iCloud at least once a month so you don't loose info from your pho
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~J and K Way: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J and K Way: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~J and K Way: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~J and K Way: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J and K Way taken from his AT&T Wireless customer service problem that occurred on November 15th, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews
AT&T Wireless ReviewsAT&T Wireless's Phone NumberAll AT&T Wireless contact infoGeneral AT&T Wireless customer service info
~J and K Way's AT&T Wireless Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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