AT&T Worldnet: DON'T CARE ABOUT OLD CUSTOMERS . AM A CUSTOMER...
A AT&T Worldnet customer review by GetHuman user ~MAYBEABOUTTIMETOMOVE from October 26th, 2017
Background on ~MAYBEABOUTTIMETOMOVE's case
GetHuman: ~MAYBEABOUTTIMETOMOVE - can you tell our other AT&T Worldnet customers when your case took place?
~MAYBEABOUTTIMETOMOVE: Yes. It was middle of the night, on October 19th.
GetHuman: Did you reach out to AT&T Worldnet, and if so, how?
GetHuman: And which of these common AT&T Worldnet customer issues best describes the reason you wanted to talk to them?
(Shows ~MAYBEABOUTTIMETOMOVE a list of common AT&T Worldnet problems)
~MAYBEABOUTTIMETOMOVE: "Change plan" was why I was trying to call.
~MAYBEABOUTTIMETOMOVE's review of AT&T Worldnet customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Worldnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MAYBEABOUTTIMETOMOVE: DON'T CARE ABOUT OLD CUSTOMERS . AM A CUSTOMER OF THE OLD ATT WHY CANT THE GIVE US THE NEW ATT*SBC PRICES . DID NOT WANT TO RENEW MY CONTRACT AT THE PRICE OF $**.** WHAT I HAVE PAID FOR YEARS THAY NOW WANT $**.** A MONTH WITH OUT ANY UP GRADES.AM
GetHuman: Let's quantify your experience contacting AT&T Worldnet. On a scale of 1 to 5, how easy is it go get help on a AT&T Worldnet problem?
~MAYBEABOUTTIMETOMOVE: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MAYBEABOUTTIMETOMOVE: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Worldnet's ability to quickly and effectively address your problem?
~MAYBEABOUTTIMETOMOVE: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Worldnet customers?
~MAYBEABOUTTIMETOMOVE: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Worldnet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MAYBEABOUTTIMETOMOVE taken from his AT&T Worldnet customer service problem that occurred on October 19th, 2017.