AT&T: ******* contacted email Tech support...

A AT&T customer review by GetHuman user ~CANDICE ENGELKE from November 26th, 2017

Background on ~CANDICE ENGELKE's case

GetHuman: ~CANDICE ENGELKE - can you tell our other AT&T customers when your case took place?
~CANDICE ENGELKE: Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to AT&T, and if so, how?
~CANDICE ENGELKE: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~CANDICE ENGELKE a list of common AT&T problems)
~CANDICE ENGELKE: "Service Outage" was why I was trying to call.

~CANDICE ENGELKE's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CANDICE ENGELKE: ******* contacted email Tech support ***-***-**** * on ATT Tech support page. Routed to India. Spoke with Domonic ***-***-****. He confirmed he was an ATT Tech support. He stated he could fix my outgoing email problem, however, there would be a cost. $***.****mo., $***.****yr. services. He asked for my checking account information. When asked if a credit card could be used he stated yes. I unfortunately completed a form that required my credit card *. He stated that the billing would be reported on my credit card statement as "paytabs". He stated it would take ** min. to correct the email problem. I called ATT Internet Support ***-***-**** and explained the situation with Laura. She discussed it with her supervisor and stated that ATT NEVER ASKS FOR MONEY for Tech support. I have had to cancel my credit card. Obviously, Fraud is alive and well in the ATT Tech company! WHO is responsible for monitoring the Tech programs??? By the way, my email is still not working! If these p
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~CANDICE ENGELKE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CANDICE ENGELKE: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~CANDICE ENGELKE: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~CANDICE ENGELKE: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CANDICE ENGELKE taken from his AT&T customer service problem that occurred on November 24th, 2017.


2.20 of 5 stars | 1151 reviews


Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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